Displaying all 25 episodes
Looking back on 2020, Aaron and Darren look at the many challenges of operating a SaaS company through a pandemic but still manage to find some of the bright spots.
Darren is looking to raise his pricing for the first time ever. He and Aaron discuss the many aspects of raising your SaaS product's price, from the amount of the raise to communication best practices. No doubt, raising prices has an emotional aspect to it.
What happens when you head down the wrong path? You build a feature or spend time on something that doesn't move the needle and then you need to correct your path. Aaron and Darren catch up and discuss how and when you cut bait on features that might distract you, flop or don't deliver for your customers.
Aaron and Darren catch up to end the summer of 2020. Darren is putting on a huge Local SEO conference with marketing benefits he shares and a recent bad experience with another SaaS product leads us to talk a bit on SaaS pricing and agreements.
Aaron and Darren catch up on business, summer, COVID and then take a dive into a feature framework Aaron created and has been using S.E.A. stands for Security, Efficiency and Advantage with the framework putting a feature against these key benefits to judge its value and prioritization.
Another COVID catch up as Darren covers his big launch of a long time feature completely redesigned and Aaron discusses some staff challenges with the dip in business.
Aaron and Darren share how things look for them personally and for their businesses during COVID-19 so far. Repetitive days, mind shifts, small wins, hard decisions, layoffs and opportunity.
Part 3 of a 3 part series on the acquisition of GatherUp. Aaron shares about the transition of working for the company after the sale of GatherUp. What's different, what is the same, challenges and wins are all covered in this last episode of the series.
Part 2 of a 3 part series on the acquisition of GatherUp. Part 2 focuses on the process as Aaron shares the steps from verbal offer to LOI to purchase agreement and the close. Join Aaron and Darren for a deeper view on the steps involved in selling a SaaS company, with great insight for those who haven't done it before.
Big news, GatherUp was acquired in November 2019. The first episode of a 3 part series on the sale of GatherUp, Darren interviews Aaron on "The Why" GatherUp sold, what the founders wanted, tips to prepare for an acquisition and more.
Aaron and Darren look back over 2019 and look at a full year of podcasting, running the businesses, what they learned and more. Things wrap up with what 2020 might hold in store and both agree that you can never build features fast enough in SaaS
The importance of working ON your software business as well as IN the business is big topic and a daily struggle. Aaron and Darren share their views, current work load and their goals for working In/On their businesses.
Your sales demo is often a prospects first look into your SaaS product. It's also a focused opportunity to tell your story, build the benefits of your offering and start a relationship. In this episode, Aaron and Darren discuss their sales demos in depth and look at where they can keep improving to land more customers.
As you grow your SaaS business you'll need to create and implement process to scale, succeed, optimize as well as train new employees. Processes small and large can save you time, energy and emotions, but it's not easy to do while in the macro process of building your business.
Marketing your SaaS offering is a massive need for success. Darren and Aaron dive in to how they have developed marketing strategies over the years, with both focusing on inbound marketing, content, SEO and speaking events.
For bootstrapped SaaS companies, service can be a massive differentiator against your larger and well funded competitors. Aaron and Darren look at customer support and customers success, their differences, the building blocks and what to pay attention to as you grow how your service and support your customers.
Being the CEO of a SaaS start-up is a giant journey. Darren and Aaron discuss a recent podcast from a16z with David Ulevitch that lays out this journey into four specific phases a SaaS CEO goes through. We are each in a different stage of the 4 right now and we discuss how that looks to us and where we are trying to get to.
Churn is a constant focus of any SaaS business, even more so of any bootstrapped SaaS. Getting customers is hard and keeping them is a must to succeed. Aaron and Darren discuss how to track, view and learn from your churn so you can continue to make customers happy, keep them and grow.
Sales efforts are critical to the growth of a SaaS company. Aaron and Darren talk sales, processes and sales staff. For GatherUp, things are starting to move from 100% inbound sales to adding some outbound sales and Aaron has some hiring challenges in building a sales team.
Competitors are part of business. In this episode Darren and Aaron talk about their competitors, how closely they follow what they are up to and what the look at. Competition in SaaS is fierce so you can't ignore it, but you can't obsess over your competitors either.
Aaron and Darren dive into the design process for new features and product updates. Whitespark and GatherUp take different approaches to the design process and we look at each company's process to see what works best and why for each team.
Aaron and Darren catch up from their last few weeks and dive deep on building and managing remote teams, specifically remote development teams, via a listener question. Darren updates that Whitespark's free review tool has finally launched! Aaron recaps GatherUp's first large conference as an exhibitor at IFA 2019 in Las Vegas.
Aaron recaps some of the highlights and best presentations from SaaStr Annual in San Jose, the largest SaaS conference on earth. Darren and Aaron then look at the rebuild vs. buy decision on their billing systems and is having your billing system as essentially your 2nd product a good idea.
We dive into what our sprint cycles look like at our companies and how we plan and build features. Aaron talks about GatherUp's new sprint format for 2019 and Darren updates us on a free review research tool they are almost ready to launch.
Aaron and Darren officially launch The SaaS Venture podcast. Our topic is "The Hard Things" and we each share one of the harder things we accomplished in 2018. For Aaron it was rebranding the company to GatherUp from GetFiveStars. For Darren it was putting together the Local Search Ranking Factors, a massive local SEO study done annually.